Privacy Policy

1. Introduction

SaidText srl ("SaidText," "we," "us") operates the ROI Calculator at roi.usesaidtext.com. This Privacy Policy explains how we collect, use, and protect information when you use our services.

2. Data We Collect

• Calculator inputs: Downtime cost, downtime rate, operating hours, and reduction estimates you enter into the ROI Calculator. These are processed client-side and are not stored on our servers unless you request a PDF report.
• Email address: Only if you voluntarily submit it to receive a PDF report.
• Usage analytics: Anonymized page views, scroll depth, and interaction events via Google Analytics 4, only after you consent to cookies.
• Lead source data: UTM parameters and referrer information for marketing attribution.

3. Audio Data Handling

In the SaidText product (separate from this ROI Calculator), audio recordings are used solely to generate structured text tickets. Audio is automatically deleted when the ticket is closed. Only structured text records are retained for operational traceability.

4. Data Retention

• Calculator inputs: Not stored (client-side only).
• Email addresses for PDF delivery: Retained for up to 12 months for follow-up, then deleted.
• Analytics data: Retained per Google Analytics default retention policies (14 months).

5. Data Sharing

We do not sell, rent, or share your personal data with third parties for advertising purposes. Data may be shared with:

• Email delivery services (to send your requested PDF report).
• Analytics providers (Google Analytics 4, only with your cookie consent).

6. Data Security

All data is encrypted in transit using TLS 1.3. Access to systems is role-based with audit trails. We follow industry-standard security practices to protect your information.

7. Your Rights

You may request access to, correction of, or deletion of your personal data at any time by contacting us at info@saidtext.com. We will respond within 30 days.

8. Cookies

We use cookies only after you provide consent via our cookie banner. Without consent, no tracking cookies are placed. Essential cookies for site functionality may be used without consent.

9. Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with an updated revision date.

10. Contact

For privacy inquiries, contact us at info@saidtext.com.